Terms & Conditions
The description of the products whether by photograph, written
statement or illustration is included for the purposes of demonstration
only and does not form part of the contract. We reserve the right to
supply you with an alternative product provided that there is no
material effect on quality or performance. An order form must be
completed before the manufacturing process can begin. A firm order will
only be in place once we have accepted your order in the office. Until
that time we may return the order with money but without explanation.
You may use or deal with our trade marks logos or any of our
descriptions of our products catalogues or the text or images on the
website, but only if approved by Tonfly. We own and assert all our
intellectual property rights in all such items.
You can place your order either by e-mail or fax using our on-line
order form, we ask that you send us an advance payment by bank transfer
or paypal * ( * surcharge of 2,5 % on the total amount ) at the time you
place your order with Tonfly. Prices quoted are ex factory and delivery
and insurance charges will be added at cost. Prices are only provided
on the website as a guideline and may vary at any time. Prices will only
become fixed on acceptance of order unless agreed otherwise. All prices
are VAT excluded. If a product is being exported outside mainland
Slovakia you will be responsible for obtaining any licenses and for
complying with any legislation or regulations required for the
importation of the goods to the requested destination and for payment of
any taxes or duties. For full details on export orders please discuss
this with the order office at the time of order.
We will endeavour to deliver a standard item within 30 business days
from the date of advance payment arranged. Orders must be accompanied by
payment. Please note if you do not send your payment promptly you may
experience delays! If, for any reason, we think your product will take
longer than 30 business days, we will let you know just as soon as we
can. We will arrange delivery to the address given on the order. Risk in
the item passes to you once it leaves the factory.
Personalization of your product is possible, however this is likely to
increase the manufacturing time by a few weeks, we will attempt to
give you a clear indication of when you can expect delivery of your
product, when you place your order.
If you require a non -standard color please could we ask that you
send a sample of the color you require via post. Again, such
personalization may mean your order will take a few weeks longer. We
offer no guarantees that we will be able to match the color exactly.
We cannot accept cancellations once your order has been processed and
the item dispatched from the factory. If you have ordered a colored /
or personal design, we will only accept cancellation of the order at our
complete discretion, and then only within 4 weeks of receipt of date of
order, to qualify for a refund. If we have already started work on the
product we cannot guarantee that a refund will be made. In any event we
will always retain 40 Euro administration charge on all refunds.
We will replace or repair at our option any products that we have
manufactured which you can establish is not up to our high standards of
quality of workmanship or materials for a period of one month after
receipt of order. We will not replace or repair any item that has not
been paid for in full, or where the defect has occurred due to your
wilful damage, negligence, failure to follow normal instructions of use,
misuse, alteration or repair etc. If you wish to return a standard
product for any reason, you must advise us within 10-days from the date
of reception of goods. Please note your refund will exclude any postage
and packaging charges and the administration charges unless the product
is shown to have been faulty at the time of leaving the factory. We will
only accept returns on non-standard items if they are shown to have
been faulty at the time of leaving the factory.
Tonfly is not liable for any injuries, loss or damage that may occur
to you or your equipment. If we choose to ignore a breach of contract
then this will not prevent us from taking action in respect of the same
type of breach at a future date. This contract will be governed by
Slovak Law and will come under the exclusive jurisdiction of the